Trying to maintain effective e-commerce services while prioritizing on your customer satisfaction at the same time can be daunting without a service provider. The number of online shoppers is always increasing but running an e-commerce company isn’t something easy.
By automating e-commerce backend workflows, you will decrease your workload while still increasing your revenue, efficiency, trust and the supplier/vendor satisfaction. Conversely, by handling your tasks manually, you will end up using more money, effort, and time.
Moreover, you should expect delays, intrinsic inadequacies, and setbacks whenever you choose to handle your tasks manually. This can highly affect your e-commerce operations and also squash the satisfaction of your customers.
Automating e-commerce operations
The vendor/supplier onboarding process
Any e-commerce company that desires to succeed should have solid processes for fast and accurate onboarding of newer vendors and suppliers into their e-commerce system.
The vendor/supplier onboarding and the approval services require you to use email and spreadsheets. This may slow things down and also lead to inconsistent data while the spreadsheets will be flowing through emails.
Workflow automation can streamline and expedite the vendor/supplier on-boarding processes and ensure accuracy and consistency in your data as well.
The purchase order approvals
With workflow automation technology you will easily upgrade your purchase order approvals from the email and spreadsheet combination which highly affect decision-making processes.
You should start incorporating automated approvals and routings depending on the value and the vendor credit rating. This will result in faster, accurate and efficient purchases.
Catalog/item listing approvals
Processes of listing a new item in an e-commerce site mostly involve several internal approvals before the product can get online. To avoid inconsistencies, this process is necessary. It will also increase the efficiency and the speed of your e-commerce portal.
One common source of dissatisfaction in most companies is usually centered around refunds. Anytime a customer files a claim for a refund; it may end up being an email in another person’s inbox.
Most companies particularly the young ones and those that are still growing can only process this manually. This leads to waste of time and effort and can cause a negative brand image in the customer’s mind. Automating the refund system can highly help.
Customer complaints can highly affect your brand image and erode your value with time. Handling customer complaints from desk to desk manually will result in poor handling of the complaints.
With a good services provider, you will be able to automate the process and eliminate inaccuracies, errors, and miscommunications.